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For a personalized customer service we are here for you by phone at +33 549 411 819 or by email at contact@bijouxbaume.com

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Delivery jewel : Sending France or International jewel - To be delivered a jewel

The preparation time of your jewelry order

All our orders are hand made. The preparation time for any jewelry purchase may vary from 24 to 72 hours depending on the day of the week when you place your order and the number of orders being prepared.



Jewelry control

Each jewel purchased is carefully checked by our jewelry Appraiser and our workshop.


Jewelry appraise

Our Certified Jewelry and Precious Stones Expert then writes the jewelry expertise and delivers the certificate of authenticity of your jewel.


Tamper proof Seal

We then affix a tamper-proof seal guaranteeing that it has been checked and controlled. This seal, held by a cord, allows you to try on the jewel without being hindered and can be easily removed if the jewel suits you.


Jewelry case

Your precious jewel is then carefully inserted into a new case or its original case for antique jewelry that has one.


Jewelry gift box

The case is inserted in a gift box which is carefully protected to avoid any shock during transport.


Jewelry packaging

The gift package and accompanying documents are finally inserted into a fully unmarked package and shipped with insurance by one of our carriers.



Chaque bijou acheté est soigneusement contrôlé par notre atelier.



Notre Expert agréé Bijoux et Pierres Précieuses rédige ensuite l’expertise bijou et délivre le certificat d’authenticité de votre bijou.


Sceau d'inviolabilité

Nous apposons ensuite un sceau d’inviolabilité garantissant que celui-ci a été vérifié et contrôlé. Ce sceau retenu par une cordelette permet d’essayer le bijou sans être gêner et se retire facilement si le bijou vous convient.



Votre bijou précieux est ensuite soigneusement inséré dans un écrin neuf ou son écrin d’origine pour les bijoux anciens qui en présentent un.



L’écrin est inséré dans un coffret cadeau qui est soigneusement protégé afin d’éviter tout choc durant le transport.



Le certificat d’authenticité est inséré dans son étui et est également scellé.

Please note that some jewels or services may require a longer preparation time :

  • If the jewelry you have chosen does not require a size setting or customization (setting ring size, necklace or bracelet to lengthen or shorten, engraving on ring, wedding band or bracelet rush ...), the preparation of your order will be done after receipt of the full amount of the jewelry.
  • If your order is for a ring and a cutting is necessary, the preparation time may be extended depending on the complexity of the adjustment and the workload of our workshop. To know your finger size, download our ringmaker.
  • For a jewelry or engagement ring creation request, a lead time will be communicated to you at the time of the quotation. It is on average from 4 to 6 weeks from the validation of the estimate and the payment of 30% deposit.
  • For any urgent request, please contact us for more information. We will do our very best to adapt to your deadlines.

We take all the necessary care in this preparation. Thus, each order is prepared manually and follows a rigorous process in order to guarantee your complete satisfaction.

The follow-up of your delivery

By choosing to acquire a Baume jewel, you are assured of a personalized follow-up of your jewel purchase, and this, during each step and by the means of communication that you desire: telephone, email or SMS.

Upon departure of your package, you will receive a tracking number that will allow you to follow the progress of your package online, from its pick-up at the post office or with the selected carrier to the delivery address you provided when you placed your order.

We advise you to consult the tracking of the Post Office available HERE which allows you to track any type of package with a number.

If you are absent to receive your package, you can know in which post office your package is waiting for you.

The delivery time of your jewelry

The intrenational delivery time of your jewelry is from 2 to 10 working days and depending on the delivery method chosen, the country and the possible customs clearance.

Our parcels are sent abroad with DHL, FEDEX, Chronopost international or Colissimo intrenational.

Standard international delivery is free and with insurance.

Express delivery may incur additional charges.
Do not hesitate to contact us beforehand.

Please contact us for more information.

Place of delivery

The delivery of your jewelry is secured. It will be given to you in person against signature, at the address that you will indicate to us.

A delivery to another address than your personal address can be considered on simple request during the process of purchase jewelry by filling out a delivery address different from the billing address.

Your jewelry can also be seen and collected in our gallery located in Poitiers - France by prior appointment or in Paris during our monthly appointments. Please contact us for more information.

We can also postpone the delivery of your jewel according to your needs or a particular event within 1 month maximum. Do not hesitate to contact us, we will be delighted to help you.

The delivery mode of your jewelry

The shipment of your jewel will be made through one of our partner carriers with tracking number and insurance at the value of the jewel.

The international delivery is carried out by

  • Colissimo international,
  • Chronopost international,
  • DHL
  • or Fedex according to the possibilities.

If you wish to benefit from a particular mode of delivery, please contact us.

Your jewel will be sent to you in its case, placed in an elegant gift box. This box will then be protected in order to guarantee you a delivery without the slightest defect.

A certificate of authenticity accompanies each jewel sold on our site.

The choice of delivery date

The standard international delivery time is 2 to 10 working days depending of your country.

However, if you wish to postpone the delivery of your jewelry, we can keep it and send it at your convenience for a few days.

Please note that the delivery time given is an average time and that once your package is delivered entrusted to the carrier, we can unfortunately no longer act on the delivery time and the respect of the deadline by the carrier.

Depending on the destination, a customs clearance period may be necessary. It should be noted that customs duties remain entirely the responsibility of the buyer.

We therefore recommend that you anticipate the delivery of your jewelry as far in advance as possible if it must be in your possession for a particular date.

In the event of delay or absence of a slip deposited in the mailbox, do not hesitate to contact us, we will be glad to help you follow the progress of your delivery.

The Certificate of Authenticity

A true jewelry expertise carried out by our Certified Jewelry Expert, it allows us to certify the very characteristics of the object: metals used, gemstones and their weight when it is known or measurable, quality, condition and period.

This document must always accompany your jewel and will be useful for insurance, inheritance or partition. Contrary to the small cards delivered by the jewellers or other document or invoice, it will allow you to assert your rights also in the event of litigation following a theft, a loss... It is the only valid document in these cases because it is signed and carried out by an Expert approved in jewels and precious stones.

All our jewels profit from this free and personalized service, whatever their price or their destiny.

For a personalization of your package or gift card, we will be happy to answer your request. Please contact us.

BAUME Jewelry is also:

100% secure



with insurance

or refunded


by our Gemologists
and Approved Experts

of authenticity

issued for each jewel